Optrics Engineering is a division of Optrics Inc. Optrics Inc. is licensed to practice professional engineering in the province of Alberta under the The Engineering, Geological and Geophysical Professions Act of Alberta. To learn about APEGGA and the obligations ACT please visit www.APEGGA.ca
Optrics Inc. is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with Alberta's Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to Optrics Inc. and its subsidiaries, Optrics Engineering and FundSoft Information Systems. The policy also applies to any person providing services on our behalf.
A copy of this policy is provided to any client on request. |
|
What is personal information?
|
|
Personal information means information about an identifiable individual. This includes an individual's name, home address and phone number, age, sex, marital or family status, an identifying number, financial
information, educational history, etc. What personal information do we collect?
|
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:
- open and manage an account
- deliver requested products and services
- enroll a client in a program
- process a data subscription
- provide warranties for products and services
- contact clients about appointments
- follow up with clients to determine satisfaction with products and services
- notify clients of upcoming events of interest
- grant credit
- meet regulatory requirements
We normally collect client information directly from our clients. We may collect your information from other persons
with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are
collecting the information. The only time we don't provide this notification is when a client volunteers information
for an obvious purpose (for example, producing a credit card for an online or over the phone purchase when the
information will be used only to process the payment).
Consent
|
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where
collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases
where you volunteer information for an obvious purpose.
In cases where we collected personal information before January 1, 2004, we assume your consent to our use and,
where applicable, disclosure for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling
to provide consent to the collection, use or disclosure of certain personal information. Where express consent is
needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by
signing a consent form, by checking a box on a form, or electronically (by clicking a button).
In cases that do not involve sensitive personal information, we may rely on "opt-out" consent. For example, we may
disclose your contact information to other organizations that we believe may be of interest to you, unless you
request that we do not disclose your information. You can do this by checking the appropriate box on our online
application form or by telephoning our local number/toll-free number.
A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal
information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not
be able to provide you with certain products and services if we do not have the necessary personal information.
We may collect, use or disclose client personal information without consent only as authorized by law. For example, we
may not request consent when the collection, use or disclosure is reasonable for an investigation or legal
proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when
the personal information is from a public telephone directory.How do we use and disclose personal
information?
|
|
We use and disclose client personal information only for the purposes for which the information was collected, except as
authorized by law. For example, we may use client contact information to deliver goods. The law also allows us to use
that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.
How do we safeguard personal information?
|
We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients
to notify us if there is a change to their personal information that may affect their relationship with our
organization. If you are aware of an error in our information about you, please let us know and we will
correct it on request wherever possible. In some cases we may ask for a written request for correction.
We protect client personal information in a manner appropriate for the sensitivity of the information. We make
every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well
as any unauthorized access to personal information.
We use appropriate security measures when destroying client personal information, including shredding paper records and
permanently deleting electronic records.
We retain client personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.
Access to records containing personal information
|
Clients of Optrics Inc. have a right of access to their own personal information in a record that is in our custody or
under our control, subject to some exceptions. For example, organizations are required under the Personal Information
Protection Act to refuse to provide access to information that would reveal personal information about another
individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would
reveal confidential business information. Access may also be refused if the information is privileged or contained in
mediation records.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions
to access apply, we may withhold that information and provide you with the remainder of the record.
You may make a request for access to your personal information by writing to our business manager. You must
provide sufficient information in your request to allow us to identify the information you are seeking.
You may also request information about our use of your personal information and any disclosure of that information
to persons outside our organization. For personal information collected before January 2004, if we do not have
a record of disclosures, we will provide information about any disclosure of your information that is likely to have
occurred.
You may also request a correction of an error or omission in your personal information. We will respond to your
request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide
information, but not to make a correction. We will advise you of any fees that may apply before beginning to process
your request.Questions and concerns
|
If you have a question or concern about any collection, use or disclosure of personal information by Optrics Inc., or about
a request for access to your own personal information, please contact our business manager in the first instance:
Scott Young, Business Manager
Optrics Inc.
Phone: (780) 430-6240 Email:
scott.young@optrics.com
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of
Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 500, 640 - 5th Avenue S.W.
Calgary, Alberta T2P 3G4
Phone: (403) 297-2728 Toll Free: 1-888-878-4044
E-mail: generalinfo@oipc.ab.ca Web site: www.oipc.ab.ca |
|
|
|
If you have questions about our privacy policy, feel welcome to contact us.
|